Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopPolicy Overview
Our Commitment to You
At Streetsmartman, every product we offer is held to a high standard — and so is the experience of buying it. If your purchase falls short of that standard for any reason, our return and refund process is here to give you a clear, fair resolution.
We ask that you take a moment to read through this policy before completing your purchase. Placing an order on our website means you agree to the terms described here.
Return Window: Returns are accepted within 30 days of the delivery date. To qualify, items must be unworn, unused, and returned in their original condition with all tags still attached.
Fulfillment & Delivery
Order Processing & Shipping Times
We believe in being upfront about timelines. Here's a clear look at what happens between the moment you place your order and the moment it arrives at your door.
1
Order Confirmation — Same Day
As soon as your order is placed, you'll receive a confirmation email. Our team gets to work on your order within hours.
2
Order Processing — 1 to 3 Business Days
Every order is carefully prepared, quality-checked, and packed before being handed off to our shipping partner. This stage takes 1–3 business days (Monday–Friday, excluding public holidays).
3
Shipping & Delivery — 7 to 15 Business Days
After dispatch, standard delivery takes 7–15 business days to reach you anywhere within the United States. You'll receive a tracking number by email as soon as your order ships.
4
Total Estimated Time — 8 to 18 Business Days
From order placement to delivery, you can expect your package to arrive within 8–18 business days. Many orders reach their destination ahead of schedule.
| Stage | Timeframe | Notes |
|---|---|---|
| Order Processing | 1–3 Business Days | Mon–Fri, excluding US public holidays |
| Standard Shipping | 7–15 Business Days | Domestic US delivery, tracking included |
| Total Delivery Window | 8–18 Business Days | Estimated from order placement date |
⚠️ Delivery times may be slightly extended during peak seasons (November–January) or due to carrier delays outside our control. If your order has not arrived within 20 business days of dispatch, please get in touch with us right away.
What Can Be Returned
Return Eligibility
To be accepted for a return, your item must satisfy all of the following conditions:
✔ Returned within 30 days of delivery
✔ Unused and unworn
✔ Original tags still attached
✔ Original packaging intact
✔ Free from odors, stains, or damage
✔ Proof of purchase provided
Any item that does not meet these conditions will not be accepted. Items failing inspection will be returned to the customer at their own expense.
Exceptions
Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
✗ Items returned after 30 days
✗ Worn, washed, or altered items
✗ Items without original tags
✗ Final sale or clearance items
✗ Gift cards
✗ Items marked as non-returnable at checkout
Please Note: For hats and bags, items must show absolutely no signs of use. We reserve the right to decline a return if the item appears to have been worn or used prior to being sent back.
Step-by-Step
How to Initiate a Return
The return process is straightforward. Just follow the steps below to get started:
1
Get in Touch With Our Team
Email us at support@streetsmartman.shop within 30 days of your delivery date. Please include your order number, the item(s) you'd like to return, and your reason for returning.
2
Receive Your Return Authorization
We'll review your request and reply within 1–2 business days with a Return Merchandise Authorization (RMA) number along with step-by-step return instructions. Please do not ship anything back before receiving this authorization.
3
Pack and Send Your Item
Securely repack the item in its original packaging with all tags attached. Write your RMA number clearly on the outside of the parcel and ship it to the return address we provide.
4
Inspection & Refund Processing
Once your returned item arrives, our team will inspect it within 3–5 business days. If everything checks out, your refund will be issued promptly to your original payment method.
📦 Return Shipping Cost: Customers are responsible for return postage unless the item arrived damaged, defective, or was sent in error on our part. We strongly recommend using a trackable shipping service — we cannot be held responsible for returned parcels that go missing without tracking.
Getting Your Money Back
Refunds
As soon as your return has been received and inspected, we'll send you an email letting you know whether your refund has been approved or declined.
Approved refunds are returned to your original payment method within 5–10 business days. Exact timing will vary depending on your bank or card provider.
| Refund Type | Processing Time |
|---|---|
| Credit / Debit Card | 5–10 business days after approval |
| PayPal | 3–5 business days after approval |
| Store Credit | Within 1–2 business days after approval |
Please Note: Original shipping fees are non-refundable. If your order qualified for free shipping, the standard shipping cost may be deducted from your refund total.
If your refund hasn't appeared within the stated timeframe, we'd suggest checking with your bank or card issuer first. If the issue persists, reach out to us at support@streetsmartman.shop.
Wrong Size or Color?
Exchanges
At this time, we don't offer direct exchanges. If you need a different size, color, or style, the best approach is to return your original item for a refund and place a new order for the one you want.
This keeps things moving quickly and ensures the item you're after is actually available when you order it. Our team is always happy to help with product advice if you need a hand choosing.
We'll Make It Right
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery at support@streetsmartman.shop. To help us resolve things quickly, include the following in your email:
📧 Your order number
📸 Clear photos of the item and the issue
📝 A brief description of what went wrong
In all such cases, we'll cover the full cost of return shipping and offer you the choice of a replacement or a complete refund — whichever works best for you.
Need Help?
Contact Our Support Team
Have a question about this policy or need help with a return? Our team is on hand and ready to assist.
Streetsmartman Support
Real people, real answers. We're committed to resolving every issue promptly and fairly.
Email Us
support@streetsmartman.shopSupport Hours
Mon – Sat, 8:00 AM – 7:00 PM EST