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Return to shopPolicy Overview
Our Cancellation & Change Policy
At Streetsmartman, we know that circumstances can change after an order is placed. Wherever possible, we'll try our best to accommodate your request — but whether we can help depends entirely on where your order is in our fulfillment process.
Orders are typically processed within 1–3 business days of being placed. Once an order has been collected by our shipping carrier, it can no longer be cancelled, modified, or redirected. This is why getting in touch with us quickly is so important.
Key Rule: Cancellations and changes are only possible before your order is dispatched. The earlier you contact us, the greater the chance we can step in and help.
Eligibility
Can I Cancel My Order?
Your ability to cancel depends on how far along your order is in our fulfillment process. Here's a quick overview:
✔ Cancellable
Order Placed — Not Yet Processing
Your order is freshly placed and hasn't entered our processing queue yet. Cancellation is very likely — get in touch with us immediately.
⚠ May Be Possible
Order Processing (1–3 Business Days)
Your order is currently being prepared. Depending on how far along it is, cancellation may still be an option. Contact us straight away and we'll do what we can.
✗ Not Possible
Order Dispatched — Tracking Issued
Your order has left our facility and is now in the hands of the carrier. Cancellation is no longer an option at this stage. Please refer to our Returns & Refunds Policy.
Understanding Your Order
Order Status Guide
Not sure what stage your order is at? The table below explains each status and what it means for your cancellation or change request.
| Status | What It Means | Can Cancel / Change? |
|---|---|---|
| Order Received | Payment confirmed, order queued for processing | ✔ Yes — contact us now |
| Processing | Item being picked, checked, and packed | ⚠ Possibly — act immediately |
| Dispatched / Shipped | Handed to carrier, tracking number issued | ✗ No — order is on its way |
| Out for Delivery | Package in transit to your address | ✗ No — refer to Returns Policy |
| Delivered | Package confirmed delivered | ✗ No — refer to Returns Policy |
Step-by-Step
How to Request a Cancellation
Follow the steps below to submit your cancellation request as quickly as possible:
1
Email Us Right Away
Send a message to support@streetsmartman.shop with the subject line: "Cancel Order – [Your Order Number]". Include your full name, order number, and the email address used at checkout.
2
We Review Your Request
Our team will check the current status of your order and get back to you within 1 business day. Requests are handled in the order they're received, so contacting us early puts you in the best position.
3
Confirmation or Next Steps
If your cancellation is approved, we'll confirm via email and kick off your refund straight away. If the order has already shipped, we'll walk you through the returns process instead.
4
Refund Issued
Approved cancellation refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
📧 Email subject format: "Cancel Order – #12345" — using this format helps our team locate and prioritize your request without delay.
Modifications
Changing Your Order
If you need to update something on your order — whether that's your shipping address, a size, a color, or the quantity — please get in touch as soon as possible at support@streetsmartman.shop.
Provided your order hasn't yet been dispatched, we'll do our best to accommodate the following types of changes:
| Change Type | Possible Before Dispatch? | Notes |
|---|---|---|
| Shipping Address | ✔ Yes | Contact us immediately — address updates must be made before dispatch |
| Item Size or Color | ⚠ Subject to availability | We'll check stock and confirm before making any changes |
| Item Quantity | ⚠ Subject to availability | May require a price adjustment; we'll confirm everything by email |
| Remove an Item | ✔ Yes | A partial refund will be issued for the removed item |
| Add an Item | ✗ Not available | Please place a separate new order for any additional items |
| Change Delivery Method | ✗ Not available | We currently offer one shipping method — $6.99 flat rate standard shipping |
⚠️ No changes can be made once your order has been dispatched. At that point, the only available path is to accept delivery and initiate a return through our Refund & Returns Policy.
Already Shipped?
After Your Order Ships
Once your order has been dispatched and a tracking number issued, we're unable to cancel, intercept, or redirect it. If you no longer want the item at this stage, here are your available options:
- Accept the delivery and submit a return request within 30 days of delivery under our Refund & Returns Policy.
- Refuse the delivery — the package will be returned to us. Once received and inspected, we'll issue a refund minus the original $6.99 shipping fee.
- Contact us at support@streetsmartman.shop and we'll help you figure out the best available next step.
💡 Tip: In most cases, accepting the delivery and returning it through our standard process is the quickest and simplest route to getting your money back.
Getting Your Money Back
Cancellation Refunds
If your cancellation is approved before your order ships, you'll receive a full refund — including the $6.99 shipping fee — since the item was never sent out.
Refunds are returned to your original payment method within the following timeframes:
| Payment Method | Refund Timeframe |
|---|---|
| Credit / Debit Card (via PayPal) | 5–10 business days after approval |
| PayPal Balance | 3–5 business days after approval |
🔁 If your cancellation is declined because your order has already shipped, the $6.99 shipping fee is non-refundable. A refund for the product cost will be issued once we receive and inspect the returned item.
Common Questions
Frequently Asked Questions
How quickly do I need to contact you to cancel?
The sooner the better — ideally within a few hours of placing your order. We typically begin processing orders within 1 business day, so acting fast gives you the best chance of a successful cancellation.
Can I cancel part of my order?
Yes, in many cases. If your order hasn't shipped yet, we may be able to remove specific items. Just email us with your order number and let us know which item(s) you'd like to remove. A partial refund will be issued for anything we're able to cancel.
I entered the wrong shipping address. Can you update it?
Yes — as long as your order hasn't shipped yet. Email us at support@streetsmartman.shop right away with your correct address. Once an order is dispatched, we can no longer redirect it and won't be liable for delivery to an incorrect address entered at checkout.
What if I ordered the wrong size or color?
If your order is still being processed, reach out and we'll try to swap it for the correct option subject to stock availability. If it's already shipped, please accept the delivery and return it under our Refund & Returns Policy, then place a fresh order for the right item.
Is there a fee for cancelling my order?
No. A successful pre-dispatch cancellation comes with a full refund and no cancellation fee whatsoever. Shipping fees are only non-refundable in cases where the order has already been dispatched before the cancellation was processed.
I never received a confirmation email. Was my order placed?
First, check your spam or promotions folder. If it's not there, email us at support@streetsmartman.shop with your name and the email address used at checkout. We'll look up your order and confirm its status right away.
Get in Touch
Contact Our Support Team
Need to cancel or update your order right now? Don't wait — contact our team immediately. The sooner we hear from you, the more we're able to do.
Streetsmartman Support
Cancellation and change requests are treated as a priority. Please include your order number in every message so we can act fast.
Email Us
support@streetsmartman.shopSupport Hours
Mon – Sat, 8:00 AM – 7:00 PM EST